Texting and Client Communication
Streamlined Communication That Speaks Your Clients' Language
Immigration clients need frequent updates during long USCIS processing times. Your staff handles hundreds of status calls and messages across active cases, often requiring translation or language support.
CampLegal integrates SMS texting, multilingual templates, and team chat directly into your case management system.
What Built-in Texting and Client Communication Means for Your Immigration Practice
Communication happens faster, logs automatically, and reaches clients in their language.
Before CampLegal
- Staff interrupted by frequent status inquiry calls
- Messages sent in English to non-English speaking clients
- No automatic record of client communications
- Time spent crafting individual messages manually
- Team discussions scattered across email threads
After CampLegal
- Automated status updates save calls and emails
- Multilingual templates deliver updates in seconds
- All texts, calls, and messages auto-log to case notes
- Pre-populated templates for frequent communications
- Team chat channels organized by case
How Texting and Client Communication Works in CampLegal
Send text messages directly from any case file. Include images (MMS) for visual instructions or document examples. Clients respond via text, and replies appear in the case file instantly. Client-sent images can map directly to document requests. All inbound and outbound texts log automatically to case notes with timestamps.
Create one template that automatically sends in the client's preferred language. Pre-populate client name, case number, appointment dates, and deadlines. "Your interview is scheduled for [DATE] at [LOCATION]" sends in Spanish, Mandarin, Arabic, or 15 other supported languages. No other immigration case management system offers this level of automatic multilingual communication.
Create dedicated chat channels for each case. Link relevant staff members to discuss strategy, share updates, and coordinate work or message team members directly for one-on-one communication. Topic channels enable firm-wide discussions about policy changes or procedural updates. All case-related chat will automatically log to the case, allowing any staff member to follow the thread.
Log incoming and outgoing phone calls to specific cases and assign calls to staff members with automatic notifications. Team members manage their call queue and track responses. The system links outgoing calls to corresponding incoming call records for complete communication tracking.
Every text, message, email, and phone call logs to case notes with timestamps. View complete communication history during case reviews or consultations, helping to maintain compliance documentation and accountability.
Direct SMS Texting from Case Files
Send text messages directly from any case file. Include images (MMS) for visual instructions or document examples. Clients respond via text, and replies appear in the case file instantly. Client-sent images can map directly to document requests. All inbound and outbound texts log automatically to case notes with timestamps.
Message Templates Available in 18 Languages
Create one template that automatically sends in the client's preferred language. Pre-populate client name, case number, appointment dates, and deadlines. "Your interview is scheduled for [DATE] at [LOCATION]" sends in Spanish, Mandarin, Arabic, or 15 other supported languages. No other immigration case management system offers this level of automatic multilingual communication.
Team Chats by Case
Create dedicated chat channels for each case. Link relevant staff members to discuss strategy, share updates, and coordinate work or message team members directly for one-on-one communication. Topic channels enable firm-wide discussions about policy changes or procedural updates. All case-related chat will automatically log to the case, allowing any staff member to follow the thread.
Phone Call Logging & Management
Log incoming and outgoing phone calls to specific cases and assign calls to staff members with automatic notifications. Team members manage their call queue and track responses. The system links outgoing calls to corresponding incoming call records for complete communication tracking.